Acceptance of Terms
By accessing and using the website philtewblh.top and the services provided by philtewblh B.V., you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our website or services.
These terms constitute a legally binding agreement between you and philtewblh B.V., a company registered in the Netherlands with registration number B62012532 and VAT number NL85201536B04.
By booking an appointment, using our services, or continuing to browse our website, you confirm your acceptance of these terms and any updates that may be published from time to time.
Services Description
philtewblh provides professional dermatology and skin health services including but not limited to:
- Medical consultations and skin examinations
- Diagnosis and treatment of dermatological conditions
- Cosmetic dermatology procedures
- Skin cancer screening and prevention services
- Anti-aging treatments and skin rejuvenation
- Treatment of acne, eczema, psoriasis, and other skin conditions
All services are provided by qualified healthcare professionals in accordance with Dutch healthcare regulations and professional medical standards. The specific services available may vary and are subject to medical assessment and professional judgment.
User Obligations and Responsibilities
When using our website and services, you agree to:
Medical Information and Honesty
- Provide accurate, complete, and truthful medical information
- Disclose all relevant medical history, medications, and allergies
- Inform us of any changes to your health status or medications
- Follow all pre-treatment and post-treatment instructions
Appointment and Payment Obligations
- Attend scheduled appointments on time or provide reasonable notice of cancellation
- Pay all fees and charges as agreed upon
- Provide valid identification and insurance information when required
- Respect our cancellation and rescheduling policies
Conduct and Behaviour
- Treat all staff members with respect and courtesy
- Follow all clinic policies and procedures
- Respect the privacy and confidentiality of other patients
- Refrain from disruptive, abusive, or inappropriate behaviour
Website Usage
- Use the website only for lawful purposes
- Not attempt to gain unauthorised access to our systems
- Not transmit any harmful or malicious code
- Respect the intellectual property rights of philtewblh
Appointment and Cancellation Policy
Our appointment policy is designed to ensure efficient service delivery and respect for all patients' time:
Booking and Confirmation
- Appointments must be booked in advance through our website, phone, or in person
- All appointments are subject to availability and confirmation
- You will receive a confirmation email or SMS with appointment details
- Please arrive 15 minutes before your scheduled appointment time
Cancellation and Rescheduling
- Cancellations must be made at least 24 hours in advance
- Late cancellations (less than 24 hours) may incur a cancellation fee
- No-shows may be charged the full appointment fee
- Rescheduling is subject to availability and must be requested in advance
Late Arrivals
If you arrive late for your appointment, we will do our best to accommodate you, but the appointment time may need to be shortened or rescheduled depending on our schedule and the needs of other patients.
Payment Terms and Conditions
Payment for services is required according to the following terms:
- Payment is due at the time of service unless prior arrangements have been made
- We accept cash, debit cards, credit cards, and bank transfers
- Insurance claims will be processed according to your insurance provider's requirements
- You are responsible for any co-payments, deductibles, or non-covered services
- Outstanding balances may incur interest charges and collection fees
- All prices are quoted in Euros and include applicable VAT
Medical Disclaimer and Professional Standards
Our medical services are provided in accordance with professional medical standards and Dutch healthcare regulations:
- All diagnoses and treatments are based on professional medical judgment
- Results may vary between individuals and cannot be guaranteed
- You have the right to seek a second opinion from another healthcare provider
- Emergency medical situations should be directed to emergency services (112)
- Our services supplement but do not replace your relationship with your general practitioner
The information provided on our website is for educational purposes only and should not be considered as medical advice for specific conditions. Always consult with a qualified healthcare professional for medical advice.
Intellectual Property Rights
All content on the philtewblh website and in our materials is protected by intellectual property laws:
Our Rights
- All text, images, logos, graphics, and design elements are owned by philtewblh or licensed for our use
- The philtewblh name, logo, and branding are registered trademarks
- All medical content, treatment protocols, and educational materials are proprietary
- Software, applications, and technical elements are protected by copyright
Permitted Use
- You may view and download content for personal, non-commercial use only
- You may not reproduce, distribute, or modify our content without written permission
- You may not use our trademarks or branding without authorisation
- Any unauthorised use may result in legal action
User-Generated Content
Any content you provide to us (reviews, testimonials, images) may be used by philtewblh for marketing and promotional purposes, subject to your consent and our privacy policy.
Privacy and Confidentiality
We are committed to protecting your privacy and maintaining the confidentiality of your medical information:
- All personal and medical information is handled in accordance with our Privacy Policy
- We comply with GDPR and Dutch healthcare privacy regulations
- Medical information is shared only with authorised healthcare providers involved in your care
- You have rights regarding access, correction, and deletion of your personal data
For detailed information about how we handle your data, please refer to our Privacy Policy.
Limitation of Liability
To the fullest extent permitted by Dutch law, philtewblh's liability is limited as follows:
Medical Services
- We maintain professional liability insurance as required by Dutch healthcare regulations
- Our liability for medical services is limited to the standard of care expected from qualified dermatologists
- We are not liable for treatment outcomes that are within the normal range of possible results
- Patients must follow post-treatment instructions to ensure optimal results
Website and Technology
- We are not liable for technical issues, website downtime, or data transmission errors
- Information on our website is provided "as is" without warranties
- We are not responsible for third-party website content or links
- Users are responsible for maintaining the security of their account information
Maximum Liability
In no event shall our total liability exceed the amount paid by you for the specific service in question. This limitation does not apply to cases of gross negligence or intentional misconduct.
Force Majeure
We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, pandemics, or technical failures.
Complaints and Dispute Resolution
We are committed to resolving any concerns or complaints promptly and fairly:
Internal Complaint Process
- Complaints should first be directed to our practice manager or healthcare provider
- We will acknowledge complaints within 3 business days
- We aim to resolve complaints within 6 weeks of receipt
- You will receive a written response outlining our findings and any actions taken
External Complaint Options
- Healthcare complaints can be submitted to the Dutch Healthcare and Youth Inspectorate
- Professional conduct complaints can be made to the medical disciplinary board
- Insurance-related disputes can be addressed through your insurance provider
- Consumer disputes may be handled through the Dutch Consumer and Market Authority
Alternative Dispute Resolution
Before pursuing legal action, we encourage the use of mediation or arbitration services available through Dutch healthcare dispute resolution organisations.
Termination of Services
Either party may terminate the healthcare relationship under certain circumstances:
Patient-Initiated Termination
- You may discontinue services at any time by providing written notice
- You remain responsible for payment of services already provided
- We will provide copies of your medical records upon request
- We may provide referrals to other healthcare providers if requested
Provider-Initiated Termination
We may terminate the healthcare relationship in the following circumstances:
- Non-payment of fees after reasonable notice and opportunity to pay
- Failure to follow treatment recommendations that compromise care
- Abusive or threatening behaviour towards staff or other patients
- Provision of false or misleading medical information
- When continued care is outside our scope of practice
Termination Process
If we initiate termination, we will provide 30 days' written notice (except in cases of immediate safety concerns) and assist with transition of care to another provider when medically appropriate.
Governing Law and Jurisdiction
These Terms of Service are governed by and construed in accordance with the laws of the Netherlands:
- Dutch healthcare law and regulations apply to all medical services
- Contract disputes are subject to Dutch contract law
- Consumer protection laws of the Netherlands apply where applicable
- European Union regulations apply as implemented in Dutch law
Jurisdiction
Any legal proceedings arising from these terms or our services shall be subject to the exclusive jurisdiction of the competent courts in Eindhoven, Netherlands.
Language
These terms are written in English for accessibility, but in case of any conflict or ambiguity, the Dutch language version shall prevail, and Dutch law shall apply for interpretation.
Changes to Terms of Service
We reserve the right to modify these Terms of Service at any time to reflect changes in our services, legal requirements, or business practices:
- Material changes will be communicated via email, website notice, or during your next appointment
- Minor changes may be posted on our website with an updated "last modified" date
- Continued use of our services after changes constitutes acceptance of the new terms
- If you do not agree with changes, you may terminate your use of our services
We encourage you to review these terms periodically to stay informed of any updates.
Severability and Entire Agreement
If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be replaced with a valid provision that most closely matches the intent of the original provision.
These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and philtewblh regarding the use of our website and services, superseding any prior agreements or understandings.
Contact Information
If you have any questions about these Terms of Service or need clarification on any provisions, please contact us: