What Are Cookies?
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit our website philtewblh.top. These files contain information that helps us provide you with a better browsing experience and improve our services.
Cookies are widely used to make websites work more efficiently and provide information to website owners about how visitors use their sites. They can remember your preferences, help with website functionality, and provide insights into website usage patterns.
This Cookie Policy explains what cookies we use, why we use them, and how you can manage your cookie preferences when visiting our website.
Types of Cookies We Use
We use several different types of cookies on our website, each serving specific purposes to enhance your experience and help us improve our services.
Essential Cookies
These cookies are necessary for the website to function properly and cannot be disabled. They are usually set in response to actions you take, such as setting privacy preferences, logging in, or filling out forms.
Functional Cookies
These cookies enable enhanced functionality and personalisation. They may be set by us or by third-party providers whose services we use on our pages. They remember choices you make (such as language preferences) and provide enhanced features.
Analytics Cookies
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website performance and user experience.
Marketing Cookies
These cookies track visitors across websites to display relevant advertisements. They are used to limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.
Detailed Cookie Information
The following table provides specific information about the cookies used on our website:
| Cookie Name |
Purpose |
Type |
Duration |
| philtewblh_session |
Maintains your session state and login status |
Essential |
Session |
| cookie_consent |
Remembers your cookie preferences |
Essential |
1 year |
| language_preference |
Stores your preferred language setting |
Functional |
30 days |
| appointment_form |
Saves form data to prevent loss during booking |
Functional |
1 day |
| _ga |
Google Analytics - distinguishes unique users |
Analytics |
2 years |
| _ga_XXXXXXXXXX |
Google Analytics - session and campaign data |
Analytics |
2 years |
| _gid |
Google Analytics - distinguishes users |
Analytics |
24 hours |
| _fbp |
Facebook Pixel - tracks conversions |
Marketing |
3 months |
| _gcl_au |
Google Ads - conversion tracking |
Marketing |
90 days |
| philtewblh_preferences |
Stores website display preferences |
Functional |
6 months |
Third-Party Cookies
Our website may contain content from third-party services that set their own cookies. These services are integrated to enhance functionality and provide better user experience.
Google Services
- Google Analytics: Helps us understand website traffic and user behaviour
- Google Ads: Enables conversion tracking for our advertising campaigns
- Google Maps: Provides location and directions functionality
Social Media Platforms
- Facebook Pixel: Tracks website interactions for advertising purposes
- LinkedIn Insights: Provides professional network analytics
Other Services
- Content Delivery Networks: Improve website loading speed and performance
- Chat Services: Enable real-time customer support functionality
- Video Platforms: Allow embedded educational content
How We Use Cookie Information
The information collected through cookies helps us:
Improve Website Performance
- Understand which pages are most popular and useful
- Identify and fix technical issues
- Optimise website loading speed and functionality
- Ensure compatibility across different devices and browsers
Enhance User Experience
- Remember your preferences and settings
- Provide personalised content and recommendations
- Streamline the appointment booking process
- Maintain your session state for secure areas
Analyse Usage Patterns
- Track visitor numbers and behaviour patterns
- Understand how visitors navigate through our website
- Measure the effectiveness of our content and services
- Generate reports for service improvement
Support Marketing Efforts
- Deliver relevant advertisements to interested users
- Measure the effectiveness of advertising campaigns
- Prevent showing the same advertisement repeatedly
- Track conversion rates and return on investment
Managing Your Cookie Preferences
You have several options for controlling and managing cookies on our website:
Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner that allows you to:
- Accept all cookies for the full website experience
- Reject non-essential cookies while keeping essential functionality
- Customise your preferences by cookie category
- Learn more about each type of cookie before deciding
Cookie Preference Centre
You can update your cookie preferences at any time by:
- Clicking the "Cookie Settings" link in our website footer
- Using the preference centre to enable or disable specific cookie categories
- Viewing detailed information about each cookie type
- Saving your updated preferences
Browser Settings
Most web browsers allow you to control cookies through their settings:
- Block all cookies from all websites
- Block cookies from specific websites
- Delete existing cookies from your device
- Set preferences for first-party and third-party cookies
- Receive notifications when websites want to set cookies
Browser-Specific Cookie Management
Here are instructions for managing cookies in popular web browsers:
Google Chrome
- Click the three dots menu → Settings
- Go to Privacy and security → Cookies and other site data
- Choose your preferred cookie settings
- Manage exceptions for specific websites
Mozilla Firefox
- Click the menu button → Settings
- Go to Privacy & Security
- Under Cookies and Site Data, click Manage Data
- Configure your cookie preferences
Safari
- Go to Safari menu → Preferences
- Click the Privacy tab
- Choose your cookie blocking preferences
- Manage website data and exceptions
Microsoft Edge
- Click the three dots menu → Settings
- Go to Cookies and site permissions
- Click Cookies and site data
- Configure your cookie settings
Note: Disabling cookies may affect website functionality and your user experience. Some features may not work properly without certain cookies enabled.
Impact of Disabling Cookies
While you can browse our website with cookies disabled, some functionality may be limited:
Essential Functionality
- Login sessions may not persist between pages
- Form data may be lost if you navigate away
- Security features may not function properly
- Website preferences will not be remembered
Enhanced Features
- Personalised content and recommendations will not be available
- Language and display preferences will reset each visit
- Appointment booking may require re-entering information
- Website performance optimisations may not work
Analytics and Improvements
- We cannot analyse website usage to improve services
- Technical issues may take longer to identify and resolve
- New features cannot be tested and optimised effectively
- User experience improvements may be delayed
Legal Basis for Cookie Processing
Our use of cookies is based on the following legal grounds under GDPR and the ePrivacy Directive:
- Consent: For analytics, marketing, and non-essential functional cookies, we rely on your explicit consent obtained through our cookie banner.
- Legitimate Interest: For essential cookies necessary for website security, functionality, and service delivery, we rely on our legitimate interest in operating our website.
- Contract Performance: Some cookies are necessary to provide services you have requested, such as maintaining your appointment booking session.
Cookie Data Retention
Different cookies have different retention periods based on their purpose:
- Session Cookies: Deleted when you close your browser
- Functional Cookies: Retained for 30 days to 1 year
- Analytics Cookies: Retained for up to 2 years
- Marketing Cookies: Retained for 90 days to 1 year
- Consent Cookies: Retained for 1 year or until you change your preferences
You can delete cookies at any time through your browser settings or by withdrawing consent through our cookie preference centre.
Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in:
- The cookies we use on our website
- Legal requirements and regulations
- Our data processing practices
- Third-party services and integrations
When we make significant changes, we will notify you through:
- A prominent notice on our website
- An updated cookie consent banner
- Email notification (if you have subscribed to updates)
- Updates to the "last modified" date at the top of this policy
Contact Us About Cookies
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
For general enquiries about our services, please contact contact@philtewblh.top.